Customer Support / Project Coordinator

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Customer Support / Project Coordinator

24/02/2020Jobs, Latest NewsBy Voova Digital

Job Description

This role forms an essential and pivotal role within the company, responsible for ensuring customers needs and expectations are met as well as developing the customers spend with the company and maintaining the relationship. The accounts manager provides the main link between the sales people, the clients and the production teams.

Responsibilities

Providing Implementation and Training Support for our flagship product eCoachManager
Maintaining regular contact with our customer base
Ensuring each project is delivered on time
Liaising with accounts to ensure billing and credit control targets are met
Liaising with the Creative Manager and Technical manager to ensure projects meet targets
Working alongside the sales team and sales director ensuring expectations are met.
Business development – seeking out new opportunities with our existing clients for other products
Presenting proposals to major clients face to face normally as part of a team
Implementing new business procedures and process for the benefit of our clients and internal staff
Provide a high level of customer service throughout and resolve any customer complaints.

Skills:

Strong interpersonal skills, both written and verbal.
The ability to work in a highly dynamic and fast-paced environment.
The ability to prioritise and manage several different tasks at once.
Excellent planning abilities
The ability to work effectively to deadlines
The ability to thrive in pressure or stressful situations
Basic understanding of Software development – particularly related to cloud-based web applications and mobile apps.
Excellent verbal and written skills in English – Thai Language is a PLUS!!
Good common sense and logical thinking
Good motivational skills
Good organizational skills
Good administrative skills
Acting as the first point of contact for company clients
Maintaining a good understanding of clients and their long term business strategies
Good budgeting skills and the ability to handle finances
Ensuring that clients pay on time
A committed and flexible attitude to the job

If you believe you have the skills and attitude for this important role then sends us a copy of your resume to jobs@voovagroup.com or oung@voovagroup.com